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Resource Centre Property and casualty insurance experts

The insurance industry is in a perpetual state of flux, requiring tools to be regularly adapted to meet the expectations of both individual and professional users. In this context, our customer has embarked on a transformation and development project involving the decommissioning of a software package responsible for the sale of all insurance products to the various distribution networks.

Property and casualty expert resource centre

context

The insurance industry is in a perpetual state of flux, requiring tools to be regularly adapted to meet the expectations of both individual and professional users. In this context, our customer has embarked on a transformation and development project involving the decommissioning of a software package responsible for the sale of all insurance products to the various distribution networks.

In search of a trusted partner to carry out this project, which would meet major business challenges, our customer, who already knew Apside for its technical assistance services, decided to entrust it with setting up an expert resource center.

Property and casualty expert resources centre

our team

In response to this high-stakes project, Apside has taken on a coordination role and is contributing a large portion of the mobilised taskforce.These 13 Apsidians are made up of two coordinators, four tech leads and seven java/angular developers.Under the leadership of an IS project manager, the Apside coordinators (1 PMO, 1 team coordinator) orchestrate, organise and monitor the work done by the development, maintenance and technical and functional support teams.
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Centre de ressources expert IARD

our support

As part of this project, Apside’s objective is to help the customer replace a software package responsible for the underwriting process. As this tool is at the heart of the sales process for multiple insurance products (+35 products listed) and is used by all distribution channels (agents, brokers, employees, etc.), it represents a major sales challenge, and the support provided to the teams must be commensurate with this challenge.

To achieve this, Apside proposed the management of an expert resource center made up of experienced profiles who have a good command of functions, an understanding of the challenges inherent in the insurance sector, and excellent technical skills. Around this expert resource center, Apside is committed to ensuring the quality of the profiles positioned, stabilizing turnover and meeting deadlines.

Organized until 2025, the project is structured around several milestones. Initially, the teams will migrate products intended for professionals, before moving on to individual products and building up the functional base (consultations, editions, management rules).

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Key figures

  • 13
    apsidians
  • 4
    tech leads
  • 2
    project coordinators

Property and casualty expert resources centre

Results

Apside is particularly proud to have been able to set up this expert resource center. Indeed, this project is part of a relationship that we hope will last for many years to come, under the banner of a true partnership. At a time when the customer was facing staffing difficulties, Apside was able to position itself and support the customer in order to meet its challenges in a demanding and complex project context, both technically and politically.

Delighted by the customer’s satisfaction, Apside is also pleased to have been able to demonstrate its expertise and further develop the collaboration by putting it in touch with its adapted company, Apsid’EA, which resonates with the customer’s societal convictions.

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