We are looking for a skilled ServiceNow Developer with deep expertise in IT Operations Management (ITOM) to join our growing ITSM/ITOM transformation team. The ideal candidate will have hands-on experience developing and configuring ServiceNow ITOM modules, especially around CMDB, Discovery, Service Mapping, and Cloud Management.

This role will focus on implementing robust ITOM solutions, integrating ServiceNow with cloud platforms (AWS, Azure, GCP), automating workflows, and enhancing operational visibility across infrastructure and services.

Responsibilities:

• Design, configure, and implement solutions across ServiceNow ITOM modules, including:

  • Discovery (horizontal and vertical using patterns and probes)

  • Service Mapping

  • Event Management

  • Orchestration (Flow Designer & legacy Workflow)

  • Cloud Management

• Develop and manage CMDB and support the configuration management process.

• Configure and maintain MID Servers, including setup, scaling, and troubleshooting.

• Develop and integrate automation scripts using PowerShell, SSH, SNMP, and WMI protocols.

• Design and build integration solutions using REST and SOAP APIs to connect with cloud platforms (AWS, Azure, GCP) and monitoring tools.

• Support implementation of cloud integrations (e.g., EC2, RDS, S3, Azure App Services, GCP Compute resources) into ServiceNow CMDB.

• Work with infrastructure and application teams to ensure accurate and efficient discovery and mapping.

• Participate in Agile ceremonies, sprint planning, and code reviews.

• Troubleshoot, optimize, and continuously improve ITOM workflows and configurations.

• Maintain documentation of configurations, scripts, and integration points.