Project Manager – ServiceNow Delivery à Québec

Role Overview:
We are looking for a dynamic and outcome-driven Project Manager to lead Agile delivery initiatives across multiple geographies. The ideal candidate will demonstrate strong adaptability, stakeholder coordination, and risk management skills in a fluid scope environment.
Key Responsibilities Include:
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Leading Agile delivery using frameworks such as Scrum, Kanban, and SAFe
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Managing evolving requirements with a focus on outcomes
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Coordinating with stakeholders across time zones
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Conducting risk assessments and resolving blockers
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Producing sprint reports and executive summaries
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Maintaining dashboards in ADO and Empower
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Working flexible hours to support global teams
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Ensuring quality assurance and enforcing “Definition of Done”
Required Skills & Experience:
· ServiceNow Proficiency: Deep understanding of ITOM modules, including Discovery, Service Mapping, and Event Management
· Proven experience managing Agile projects with fluid scope and evolving priorities.
· Strong interpersonal and communication skills for stakeholder coordination.
· Experience with Agile metrics, sprint planning, and backlog grooming.
· Familiarity with tools such as ADO, Empower, and Agile reporting dashboards.
· Ability to work across time zones and manage virtual teams.
Preferred Qualifications:
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Agile certifications (e.g., PMI-ACP, CSM, SAFe Agilist)
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Experience in outcome-based delivery environments
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Exposure to enterprise-level Agile governance models